Privacy and Cookies

Chesterfield Car Clinic respects your privacy. This notice explains how we collect and use personal information when you visit our website, request an estimate or use our services, and outlines your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018, as amended.

Who we are

Chesterfield Car Clinic is responsible for the personal information described in this notice.

You can contact us about your information or this notice:

Email: info@chesterfieldcarclinic.co.uk
Telephone: 01246 767717
Address: Unit 10 Whitting Valley Road, Old Whittington, Chesterfield, S41 9EY

Information we collect

Depending on your enquiry or the services you use, we may collect:

  • Your name, telephone number, email address and postal address.

  • Vehicle details, including registration number, make and model.

  • Photographs of your vehicle and details of damage or repairs.

  • Information about bookings, estimates, invoices and payments.

  • Insurance and claim details relevant to your repair.

  • Correspondence with us, including enquiries and service updates.

  • Technical information about website visits, such as IP address, browser, device and pages viewed.

We collect information directly from you when you contact us or submit details through our website or estimate system. Where relevant to your repair, we may also receive information from your insurer, a claims management company or another organisation arranging the work.

Please avoid including people, unrelated documents or other unnecessary personal information in vehicle photographs.

How we use your information

We use your information to respond to enquiries, prepare estimates, arrange and carry out repairs, provide progress updates, manage payments and deal with aftercare or complaints.

We may also use it to coordinate insurance-related repairs, maintain business records, protect our systems and improve our website and services.

When you request an estimate, we may send you an SMS link through AutoPad so you can provide further details and upload vehicle photographs. Messages relating to your estimate, booking or repair are service communications.

Our legal grounds for using information

We use personal information where we have an appropriate legal basis:

  • Contract: to prepare an estimate at your request, arrange services and fulfil our agreement with you.

  • Legal obligation: to maintain records and meet applicable accounting, tax and other legal requirements.

  • Legitimate interests: to manage enquiries, coordinate repairs with relevant organisations, maintain security and resolve complaints or disputes, where these interests are not overridden by your rights.

  • Consent: where required for optional cookies or marketing communications.

Providing information is generally your choice. However, without the contact, vehicle or repair details needed for your request, we may be unable to provide an estimate or carry out the work.

Marketing

Requesting an estimate does not automatically sign you up to marketing.

If we send promotional emails or text messages, we will obtain consent where required by law and provide a straightforward way to opt out. You can also contact us to ask us to stop direct marketing at any time.

Who we share information with

Where necessary for the purposes described above, we may share relevant information with:

  • Squarespace, which hosts our website.

  • AutoPad, which supports our estimate and repair enquiry process.

  • Providers of email, IT, payment and business administration services.

  • Insurers, claims management companies and repair or vehicle service partners involved in your job.

  • Professional advisers, regulators or public authorities where required or permitted by law.

We limit sharing to information relevant to the task. Some organisations, such as insurers, may use your information as independent data controllers under their own privacy notices.

Where information is processed

Our service providers may process information outside the UK.

For example, Squarespace’s services involve processing in the United States. Its published data processing terms provide for transfers under the UK Extension to the EU–US Data Privacy Framework, with approved contractual safeguards where applicable.

Where other providers transfer personal information outside the UK, we require an appropriate transfer arrangement under UK data protection law. Contact us if you would like information about the safeguards relevant to your data.

How long we keep information

We keep personal information for as long as necessary for the purpose for which it was collected.

We determine retention periods by considering whether an enquiry is still active, the work undertaken, applicable accounting and tax requirements, repair guarantees, insurance requirements and the need to address complaints or legal claims.

Information that is no longer needed is securely deleted or anonymised.

Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Access is limited to people and service providers who need it for their work.

Cookies and website preferences

Cookies are small files stored on your device. Websites may also use similar technologies to remember preferences and understand how their pages are used.

Our website is hosted by Squarespace. We use:

Necessary technologies
These support essential website functions, security and the recording of your cookie choices.

Optional analytics technologies
Where enabled and accepted by you, these help us understand website usage and improve the visitor experience.

We ask for your permission before using optional cookies. You can accept or reject them through our cookie banner and change your choice at any time using the Cookie Preferences button on our website.

You can also delete or block cookies through your browser settings. Blocking necessary cookies may affect some website functions. Rejecting optional cookies does not prevent you from contacting us or requesting an estimate.

Further information about cookies

Our website uses Squarespace to provide website functionality and, where you agree, analytics features. Details of the cookies Squarespace uses, including their purposes and how long they last, are available in Squarespace’s cookie guide.

This guide covers Squarespace’s range of features, so not every cookie listed will apply to this website.

You can review and change your choices at any time using the Cookie Preferences button on our website.

Your data protection rights

Depending on the circumstances, you can ask us to:

  • Provide access to your personal information.

  • Correct inaccurate or incomplete information.

  • Delete information or restrict its use.

  • Provide certain information in a portable format.

Your right to object: you can object to processing based on legitimate interests. You can object to the use of your information for direct marketing at any time.

Where we rely on consent, you can withdraw it at any time. This does not affect processing that was lawful before you withdrew consent.

To exercise your rights, contact info@chesterfieldcarclinic.co.uk. We may need to confirm your identity before dealing with your request. Some rights are subject to legal conditions or exceptions.

Questions and complaints

Please contact us if you have concerns about how we use your information.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator, at ico.org.uk/make-a-complaint.

Changes to this notice

We may update this notice when our services, systems or legal obligations change. The date at the top of this page shows when it was last updated.